After speaking with the manufacturer, they told me it was Crazing, and was a known quality defect in the glaze of their products.
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I was told by both the distributor - Dupont Plumbing and by Shaws Original, that most manufacturers warrantee for a replacement sink, but not for the labour to replace the sink, regardless of whether they were a high end or low end manufacturer.
This meant that while the cost of the $700 30" Shaws Original Farmers Sink would be covered by the manufacturer, the $500 cost to remove the undermounted sink, including raising the counter, removing hardware, replumbing and re-application of grout on the backsplash, would not be covered.
Since I have no assurance that the replacement sink will be any better, and hearing from another friend that their Shaws Original had crazing as well, I've decided not to replace the defective product.
It seems that Shaws has a Quality problem with their luxury product, and that their Customer Service program isn't able to make up for their products apparently common shortcomings.
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Post your comments. I don't think its right that I thought I was buying a luxury product, and all I got was a defective product with a big bill.
I also have a Shaw sink- it showed a hairline crack after only two weeks and now has numerous scratches showing. I think it is a manufacturing defect but they have not responded to my emails or letter. The supplier has agreed to refund the cost of the sink but a I will then have to source another that fits the hole left in my new oak worktop. All at my cost for refitting etc. I think it is a shoddy way to treat customers.
ReplyDeleteI also have a Shaw ceramic sink. After two weeks it showed a hairline crack and stained badly. It now has numerous scratches and although I have contacted the manufacturers I have not had any satisfactory response. The supplier, Ed
ReplyDeleteMy Shaws sink began to get cracks or "crazing" as they call it within one month of installation. My builder will also charge me $500 for the labor to replace it and the manufacturer and my distributor (Reno's Appliance in Paterson, NJ) have been very slow to respond to me. Finally they offered me a new sink, but won't send it until I show them the stamp on the underside of the imperfect sink. Since the sink is installed on a wooden shelf I have no access to the stamp, unless I am willing to pay my builder to pull out the sink. I am really disappointed in both Shaws and Rohl.
ReplyDeleteWe also have crazing on our Shaw's Farmhouse sink. We had it installed in March of 2015 and we are noticing hairline cracks appearing and radiating from the center of the drain outward. We have just contacted the kitchen and design center that sold us the sink and they told us they had never heard of the problem. Yea right! So I sent them multiple links reporting this problem, as you'll have no problem if you google shaws sink cracking finding the same stories listed here. Waiting to hear back by the end of the week, but like most others weighing the option of replacing it -I'm sure what will be at our cost, and then only to have another sink with more crazing? If they said it was an isolated problem during a certain production run then it'd be one thing but if they're consistently making garbage and charging premium for it then they should be out of business in my opinion. Ripping people off is not nice.
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