Cracks in Shaws Original

After purchasing a $700 Shaws Original Farmers Sink for our newly renovated Kitchen, we soon noticed a large web of cracks appearing in it.

After speaking with the manufacturer, they told me it was Crazing, and was a known quality defect in the glaze of their products.

I was told by both the distributor - Dupont Plumbing and by Shaws Original, that most manufacturers warrantee for a replacement sink, but not for the labour to replace the sink, regardless of whether they were a high end or low end manufacturer.

This meant that while the cost of the $700 30" Shaws Original Farmers Sink would be covered by the manufacturer, the $500 cost to remove the undermounted sink, including raising the counter, removing hardware, replumbing and re-application of grout on the backsplash, would not be covered.

Since I have no assurance that the replacement sink will be any better, and hearing from another friend that their Shaws Original had crazing as well, I've decided not to replace the defective product.

It seems that Shaws has a Quality problem with their luxury product, and that their Customer Service program isn't able to make up for their products apparently common shortcomings.

Post your comments. I don't think its right that I thought I was buying a luxury product, and all I got was a defective product with a big bill.